Skip to content
Security Company
Book a demo
Finance & Operations

Helpdesk Employee questions, answered and tracked.

A single place for employees to raise HR queries or find their own answers, with every ticket routed, tracked and measured against its resolution time.

See Helpdesk on your data All eleven modules

Helpdesk

Sample view

  • Payslip query

    Answered from policy library

    Resolved

  • Shift change request

    Routed to operations

    In progress

  • Asset replacement

    Routed to IT

    Assigned
In this module Ticket routingSLA trackingFAQ libraryEscalationResolution history

What you get

Configured to your policies and entities, running on the same employee record as every other module.

Category-wise routing with service levels per ticket type

Searchable FAQ and policy library for self-service

Escalation matrix with automatic reminders

Resolution history visible on the employee record

Who uses it

Employees raise and track their own tickets. HR handles exceptions rather than repeat questions. Leadership sees where the volume comes from.

What it replaces

An HR inbox where queries are answered twice and lost once.

How it connects

Helpdesk shares the employee record with Core HR, Payroll , so data entered once is available to all of them.

Helpdesk questions

Can employees see the status of their ticket?

Yes. Employees track their own tickets end to end, which removes most of the follow-up email HR currently absorbs.

Does the FAQ reduce ticket volume?

It is designed to. Common questions about payslips, leave balances and policies are answered from the library before a ticket is created.

Continue through the platform

Offboarding Core HR
Core HRAttendanceLeaveAssetsRecruitmentOnboardingPerformancePayrollReimbursement & ExpensesOffboardingHelpdesk